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Comcast Settles Lying Allegations, Will Issue Refunds and Cancel Debts

An anonymous reader quotes a report from Ars Technica: Comcast has agreed to issue refunds to 15,600 customers and cancel the debts of another 16,000 people to settle allegations that the cable company lied to customers in order to hide the true cost of service. Comcast will have to pay $1.3 million in refunds. The settlement with Minnesota Attorney General Keith Ellison, announced yesterday, resolves a lawsuit filed by the state against Comcast in December 2018.
The attorney general’s lawsuit alleged that Comcast “charged Minnesota consumers more than it promised it would for their cable services, including undisclosed ‘fees’ that the company used to bolster its profits, and that it charged for services and equipment that customers did not request,” the settlement announcement said. Comcast also “promised [customers] prepaid gift cards as an inducement to enter into multi-year contracts, then failed to provide the cards,” Minnesota alleged. Refunds to the 15,600 customers will total $1.14 million. Comcast must also pay another $160,000 to the state attorney general’s office, which can use any or all of that amount to provide additional refunds. That brings the total amount Comcast will pay to $1.3 million.


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