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Leaked Documents Show Facebook’s ‘Threshold’ For Deleting Pages, Groups

Facebook has repeatedly referenced to lawmakers a “threshold” that must be reached before the platform decides to ban a particular page for violating the site’s policies, but it hasn’t discussed its guidelines publicly. Motherboard has obtained internal Facebook documents laying out what this threshold is for multiple types of different content, including some instances of hate speech. From the report: One Facebook moderator training document for hate speech says that for Pages — Facebook’s feature for sections dedicated to, say, a band, organization, public figure, or business — the Page admin has to receive 5 “strikes” within 90 days for the Page itself to be deleted. Alternatively, Facebook moderators are told to remove a Page if at least 30 percent of the content posted by other people within 90 days violates Facebook’s community standards. A similar 30 percent-or-over policy exists for Facebook Groups, according to the document.

In a similar vein, another hate speech document says that a profile should be taken down if there are 5 or more pieces of content from the user which indicate hate propaganda, photos of the user present with another identifiable leader, or other related violations. Although the documents obtained by Motherboard were created recently, Facebook’s policies change regularly, so whether these exact parameters remain in force is unclear. Of course this still depends on moderators identifying and labeling posts as violating to reach that threshold. […] Another document focused on sexual content says moderators should unpublish Pages and Groups under the basis of sexual solicitation if there are over 2 “elements,” such as the Page description, title, photo, or pinned post, that include either explicit solicitation of nude imagery, or, if the page is more subtle, includes either a method of contact or a location. This slide again reiterates the over 30 percent and 5 admin posts rules found in the hate speech document.


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